Privacy policy
Last Updated June 1, 2019
1. Introduction
This Privacy Policy is designed to help you understand what information we collect at Flomni, how we use it, and what choices you have
Some key terms are defined as follows, and throughout this document:
a. LLC Omnitech ("Flomni", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy
b. Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")
b. Customer is a legal entity with whom Flomni has an agreement to provide the Services
2. About Flomni
Flomni provides a "Conversation Cloud" that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Flomni-provided and third party messaging channels (the "Service").
Flomni is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Customers.
3. Collection and Use of Personal Data
Flomni collects information, including Personal Data, for the following purposes:
a. Providing and managing the Service
b. Internal business purposes
i. Communicating with you and marketing
ii. Recruiting and managing personnel
iii. Collecting payment for the Service
iv. To understand and improve our Service and Website
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
Flomni Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
Providing and managing the Service
In the course of providing the Service, Flomni may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
a. Service Data is the information that is processed on behalf of our Customers during provision of the Service.
i. Flomni's privacy practices related to Service Data are not covered by this Privacy Policy.
b. Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.
i. Flomni's privacy practices related to Account Information are detailed below and throughout this Privacy Policy.
с. Service Usage Information, is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
i. Flomni's privacy practices related to Service Usage Information are detailed below and throughout this Privacy Policy.
Internal Business Purposes
Flomni collects the following information from you through our Website (https://flomni.com), social media, and other channels for the following purposes:
Communicating with you and marketing
a. Responding to your request for a product demo. When you request a free demo, we may collect your first and last name, job title, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
b. Responding to your inquiries. when you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
c. Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.