Speech models
Use machine learning to understand user requests.
Provide us with examples of requests from users when interacting with your product. Using long-term knowledge of the subject area and understanding of the natural language, we analyze and understand the user's intentions. This allows you to help give the most correct answers.
Natural language processing in text and voice messages
In addition to the operator chat center and bot platform, the processing of natural language allows you to maximize the coverage of topics of questions and increase the accuracy of answers in the work of chatbots. And when the operator works with dialogues, it is possible to reduce the time of responses to appeals and accumulate a knowledge base for transferring the processing of the subject matter to the bot.
What is machine learning for?
For faster work of operators
Analyzing the various requests of a large number of users, the service identifies customer needs much better and gives operators the most correct clues. for a quick response. This allows you to increase the speed of the contact center staff several times.
For better coverage of requests by the bot
The more requests from users arrive, the smarter the system becomes. Everything is simple - while learning, the bot continuously adds to the knowledge base.
To extract facts from any context
The more requests from users arrive, the smarter the system becomes. Everything is simple - while learning, the bot continuously adds to the knowledge base.
Bring your customer’s conversation automated
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How does machine learning work?
A basic model is selected that has been preliminarily trained in the necessary topics
Describes the request contexts according to the category to which the client belongs. For example, a customer with a product in the cart or a customer who has already placed an order
Analysis of the subject matter of the request
Download messages for training. The system analyzes them and gives suggestions on topics that correspond to them
There is a check for the fact that the system correctly determines the subject matter. Otherwise, edits are made
How does artificial intelligence work?
Turn what your users say into actions
AI allows to easily create applications and services with which the user can talk or chat. Artificial intelligence studies human language and uses it to create smart communication services.
Contact us to learn more about ML and AI integration in your business