Chatbots will help to unload the contact center, taking on the primary appeal of the client. The answers of a well-trained chatbot are difficult to distinguish from messages sent by humans.
Introducing chatbots to your business will reduce the cost of customer service, since most of the incoming calls can be solved without the involvement of live operators. In this case, the bot is ready to work 24 hours a day, 7 days a week.
Increase customer loyalty
Receiving information from the accumulated knowledge base, chatbot communication with the client is personalized and unobtrusive. Customers receive only the necessary and necessary information for them in the shortest possible time.
How chatbot works?
One chatbot for all communication channels
The Flomni service allows you to connect a chatbot to a variety of communication channels: instant messengers, chat on the website, mobile application or social networks. There is no need to set up a chatbot every time - it’s enough to do it once, and the Flomni platform itself integrates a ready-to-work chatbot into all the communication channels you need.
Use existing data to personalize communication
To improve chatbots, it is possible to connect third-party services and corporate systems to the bot platform. Thus, the chatbot, receiving data from external IT systems, will be able to use them for individualized answers - he knows the name of the client, when his birthday is and what his favorite color is.
Chatbot is constantly learning methods of machine learning. With each new message, he learns to better understand text messages and refines his answers. At the same time, you can be 100% sure that any customer request will be satisfied - if the chatbot needs help, he will redirect to the live operator.
You will have the opportunity to fully appreciate the importance of introducing chatbots - statistics on the work of the bot platform gives an understanding of how customers interact with bots. This demonstrates the complete picture for making the right decisions to provide a high-class customer service and optimize the budget for customer service.
Bring your customer’s conversation automated
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